Terms of Service

Last updated: October 6, 2026 · Version 2026-10-06

1. About these terms

These Terms of Service ("Terms") are an agreement between you and NestKey, LLC, a Utah limited liability company ("NestKey", "we", "us"). They apply to the NestKey website at nestkey.com, the NestKey web app, and any related services (together, the "Service").

By creating an account, starting a trial, or using the Service, you agree to these Terms. If you don't agree, please don't use the Service. If you use NestKey on behalf of a business (for example, as a NestKey Pro or Realtor), you agree to these Terms for that business and confirm you're authorized to do so.

2. Who can use NestKey

You must be at least 18 years old and able to form a binding contract to use NestKey. The Service is intended for use in the United States.

3. Your account

• You agree to give accurate information when you sign up and to keep it up to date.
• You're responsible for keeping your password secure and for everything that happens under your account. Tell us right away at support@nestkey.com if you think someone has accessed your account without permission.
• Accounts are personal. Don't share your login or let others use your account.
• You choose an account type when you sign up: Homeowner, NestKey Pro, or Realtor. Each type has its own features and plan.

4. Free trials, subscriptions, and billing

Free trial

New accounts can start a free trial (currently 14 days). You'll be asked for a payment card to start the trial. Unless you cancel before the trial ends, your subscription starts automatically and your card is charged the price shown when you signed up. Each person or business may use only one free trial.

Automatic renewal

Subscriptions are billed in advance, monthly or annually depending on the plan you choose, and renew automatically at the end of each billing period until you cancel. By subscribing, you authorize us (through our payment processor) to charge your payment method for each renewal.

Cancelling

You can cancel anytime from Manage billing in the app, or by emailing billing@nestkey.com. When you cancel, you won't be charged again, and you keep access until the end of the period you've already paid for (or until the end of your trial).

No partial refunds

Payments are non-refundable, and we don't give refunds or credits for partial billing periods, unused time, or unused features, except where required by law. If you think you were charged in error, contact billing@nestkey.com and we'll look into it.

Price changes and taxes

We may change our prices. If we do, we'll tell you in advance, and the new price will apply from your next renewal after the notice. If you don't want to pay the new price, you can cancel before it takes effect. Prices don't include applicable taxes, which may be added where required.

Failed payments

If a payment fails, we'll try again and ask you to update your card. If we can't collect payment, we may pause or end your access to paid features.

Payment processing

Payments are processed by Stripe. NestKey doesn't store your full card number. Your use of Stripe's checkout and billing pages is also subject to Stripe's terms.

5. Realtor gifts

• A Realtor may build a home's inventory and gift it to a buyer at closing. The buyer claims it by signing up for NestKey with the email address the Realtor used.
• A claimed gift includes a complimentary period of NestKey (currently the first year). When it ends, the homeowner can choose a paid plan to keep using NestKey. We'll never charge a homeowner without their own subscription.
• Realtors are responsible for the accuracy of the information they enter, for having the right to share it, and for using the buyer's correct email address with the buyer's permission.

6. NestKey Pros and the directory

• NestKey Pros are independent businesses, not employees or agents of NestKey. Pros listed in the directory have an active NestKey subscription; that is not an endorsement. We don't check licenses, insurance, background, qualifications, or the quality of anyone's work.
• Any service, appointment, agreement, or payment is solely between the homeowner and the Pro. NestKey isn't a party to it and isn't responsible for the work, its price, its results, or any dispute. Homeowners should do their own checks (licenses, insurance, references) before hiring anyone.
• Payment links shown by Pros go to the Pro's own payment provider. NestKey doesn't handle those payments.
• Pros are responsible for the accuracy of their profile, holding any licenses and insurance their work requires, and complying with all laws that apply to their business.

7. Scanning, Key Tips, reports, and other tools

• Scanning: NestKey uses automated tools, including artificial intelligence provided by third parties, to read photos of receipts, labels, barcodes, and rooms. Results can be incomplete or wrong. Please review details before saving them.
• Key Tips and maintenance reminders are general guidance only. They aren't professional, safety, or manufacturer advice, and may not suit your home, equipment, or climate. Always follow your manufacturer's instructions and consult a qualified professional when in doubt. Reminders are a convenience; NestKey doesn't guarantee they'll be delivered or that following them will prevent damage.
• Inventory reports contain the information you entered. They are not an appraisal, a valuation, or proof of ownership, and NestKey doesn't verify them. Whether an insurer, buyer, or anyone else accepts a report is up to them.
• Calendar exports and emails you send from NestKey go through your own calendar and email accounts.

8. Your content

• "Your content" means the information, photos, documents, and other material you add to NestKey. You own your content.
• You give NestKey a limited permission to store, process, display, and transmit your content only as needed to provide and improve the Service for you (for example, to read a scanned receipt, show your inventory, or create a report you request), and to share it as you direct (for example, when you gift a listing or send a report).
• You confirm you have the right to add your content and that it doesn't violate anyone else's rights or the law.
• Please keep your own copies of important documents. You can download your inventory as a PDF or spreadsheet at any time.

9. Acceptable use

You agree not to:

• use NestKey for anything illegal, fraudulent, or harmful, or to mislead others (including fake listings, reviews, or Pro profiles);
• upload content that is unlawful, infringing, harassing, or that contains malware;
• access other people's accounts or data, or try to get around security or usage limits;
• copy, scrape, resell, reverse engineer, or interfere with the Service, except as the law allows; or
• use NestKey to send spam or unwanted messages.

10. Privacy

We collect and use personal information to run NestKey. Our Privacy Policy explains what we collect, how we use it, and your choices. We don't sell your personal information.

11. Third-party services

NestKey relies on trusted service providers, for example for hosting, data storage, email delivery, payment processing, and automated image reading. The Service may also link to other websites and services. We're not responsible for third-party websites or services you choose to use, and your use of them is subject to their own terms.

12. Changes to NestKey and to these Terms

We're always improving NestKey, so features may change, be added, or be removed. We may update these Terms from time to time. If we make a material change, we'll let you know (for example, by email or a notice in the app) before it takes effect. If you keep using NestKey after the change takes effect, you accept the updated Terms. If you don't agree, you can cancel your account.

13. Ending your account

• You can stop using NestKey and cancel your subscription anytime. To delete your account and its data, email support@nestkey.com.
• We may suspend or close an account that breaks these Terms, creates risk or legal exposure for NestKey or others, or hasn't been paid for. Where reasonable, we'll tell you first and give you a chance to fix the problem or download your information.
• Sections that by their nature should continue after your account ends (such as payment obligations, disclaimers, limits of liability, and disputes) will continue.

14. Disclaimers

NestKey is provided "as is" and "as available." To the fullest extent allowed by law, NestKey disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We don't promise that the Service will be uninterrupted, error-free, or secure, that scan results, Key Tips, or other information will be accurate or complete, or that any data will never be lost.

15. Limitation of liability

To the fullest extent allowed by law, NestKey and its owners, employees, and suppliers won't be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, data, or property damage, arising from or related to the Service, NestKey Pros or other users, or these Terms, even if we were told such damages were possible. NestKey's total liability for any claim related to the Service or these Terms won't exceed the greater of (a) the amount you paid NestKey in the 12 months before the event giving rise to the claim, or (b) $100.

Some states don't allow certain disclaimers or limits of liability, so some of the above may not apply to you.

16. Indemnity

You agree to defend and indemnify NestKey against claims, losses, and costs (including reasonable attorneys' fees) arising from your content, your use of the Service in breach of these Terms or the law, or, for NestKey Pros and Realtors, the services you provide to others.

17. Governing law and disputes

These Terms are governed by the laws of the State of Utah, without regard to its conflict-of-law rules. Before filing a claim, please contact us at hello@nestkey.com so we can try to resolve it informally. Any dispute that can't be resolved informally will be brought exclusively in the state or federal courts located in the State of Utah, and you and NestKey consent to their jurisdiction. Either party may bring an eligible claim in small-claims court.

18. General

• These Terms, together with our Privacy Policy, are the entire agreement between you and NestKey about the Service.
• If any part of these Terms is found unenforceable, the rest stays in effect.
• If we don't enforce a part of these Terms right away, we haven't given up the right to do so later.
• You can't transfer your rights under these Terms without our consent. We may transfer ours, for example as part of a merger or sale of the business.
• We're not responsible for delays or failures caused by events outside our reasonable control.

19. Contact us

Questions about these Terms? We're happy to help.

• General: hello@nestkey.com
• Help with the app: support@nestkey.com
• Billing: billing@nestkey.com